Customer Success Manager

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Expectations and Tasks

- Oversee the initial launch and own the ongoing adoption and success of the Ascend FS platform. Actively managing the customer relationship and coordinating with internal stakeholders to ensure flawless execution.

- Work with customers to develop best practices and create business goals with a results-driven focus that drives ROI.

- Ensuring customers are up to date on Ascend FS’ latest technology enhancements.

- Work in lockstep with sales and development teams, providing customer feedback to help drive the product road map.

- Own the customer renewal process, spearheading negotiations, working with Account Executives on crucial tier 2 and 3 customer renewals.

- Occasional travel to customer sites

- Provide Management with quarterly reviews on best practices in the industry, customer challenges, potential areas of risk and opportunities

- On occasion, travel on-site to meet with clients

Experience and Skill Set

- 2+ years Account Management or customer service experience

- Non-Profit/Charity experience or SaaS-based companies preferred

- Fundraising experience an asset. Knowledge of raffles and sweepstakes is preferred.

- Self-starter with exceptional project management abilities. Experience with project management systems such as Salesforce, JIRA and HIVE is preferred.

- Ability to identify customer challenges and provide potential solutions

- Proficient with CRM software, Office 365

- Previous knowledge of 50/50 or other fundraising methods preferred

- Experience in the Sports and Events space preferred

Why work at Ascend?

Our commitment to you:

- Organizational support and a servant leadership culture focused on helping you develop and progress as a sales professional

- A team that is intellectually curious, dedicated, and has a willingness to get the job done

- Opportunity to get into a company at the ground level and have a significant direct impact on the business

- Help grow a company that helps charities and NPOs fund their charitable causes

- For in-office employees, a beautiful, downtown Toronto office with lake views and proximity to transit

Learn more about our company at

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